Is artificial intelligence (AI) compulsory or just an option in competition? How strategically relevant is the technology, and to what extent is it still a thing of the future? These are questions SMEs are asking themselves, according to Deloitte’s study. Answers are now being provided by the AI project Service-Meister.

Thomas Gebhardt is an innovation consultant with a focus on digital transformation at the Stuttgart Region Chamber of Skilled Crafts. It supports craft enterprises and skilled tradespeople in transferring innovations from research and teaching into the skilled crafts – including the research project Service-Meister. In an interview he talks about how artificial intelligence (AI) could soon support craft enterprises.