News
+++ Press +++ News from the project +++ Trends +++
SMEs in the Services Business: Participate and Profit in the Long Term
Implementing service-based business models and monetising machine data – for many companies, this is still a pipe dream. Stephan Boch from KEB Automation explained how SMEs can get started via Service-Meister at the expert forum of the service association KVD.
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GIO white paper on B2B ecosystems: Standardised, interoperable and profitable
Promoting innovation and exploiting business opportunities – wherever companies engage in platform-based ecosystems, all market participants benefit. A new white paper from the Global Industry Organizations (GIO) also shows the success factors using the example of Service-Meister.
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Deloitte Study: AI Gives SMEs Competitive Advantages
Is artificial intelligence (AI) compulsory or just an option in competition? How strategically relevant is the technology, and to what extent is it still a thing of the future? These are questions SMEs are asking themselves, according to Deloitte’s study. Answers are now being provided by the AI project Service-Meister.
Read moreAI FOR GERMAN SMES
The market is changing:
Industrial value creation is becoming a service model
In the German industry, there is a fundamental change in how value is created; from products to services. There is a demand for innovative business models which require German SMEs to use and market their internal company-specific “service knowledge”…
The task:
To market “service knowledge” for industrial plants
The “service knowledge” required for industrial plants exceeds the knowledge of individual service technicians and also of companies. This, combined with the shortage of skilled workers, means that German small and medium-sized companies will face the enormous challenge of securing their leading edge in the Service sector in the coming years.
Goal 1
AN AI-BASED & CROSS-COMPANY SERVICE PLATFORMS FOR SMES
Service-Meister is to develop an AI-based, cross-plant, cross-department, and cross-company service platform for German SMEs.
Goal 2
TO SUPPORT STAFF
Less-qualified staff are to be enabled to offer complex services with the help of digital guides, such as AI-based ServiceBots and Smart Services.
Goal 3
TO ENABLE CROSS-COMPANY “SERVICE”
Digital service knowledge will enable cross-company scalability of service on a single platform.
Goal 4
TO STAY COMPETITIVE
IN SPITE OF THE SHORTAGE OF SKILLED WORKERS
A service ecosystem will evolve from the cross-company scaling which will combat the skills shortage in Germany and will keep German SMEs competitive in the long-term.
Workshops for your business…
The Consortium
eco – Association of the Internet Industry
Lead
Adolf Würth GmbH & Co. KG
Berliner Hochschule für Technik (BHT)
Fraunhofer Institute for Software and Systems Engineering ISST
grandcentrix GmbH
inovex GmbH
Institute for Internet Security – if(is)
University of Stuttgart
Karlsruher Service Research Institute (KSRI)
KEB Automation KG
Kompetenznetzwerk Trusted Cloud e. V.
KROHNE Messtechnik GmbH
TRUMPF Werkzeugmaschinen GmbH + Co. KG
