News
+++ Press +++ News from the project +++ Trends +++
Service with AI and IoT: Improve products, optimize production facilities
The majority of all company leaders believe that artificial intelligence (AI) will change the business world. Only a minority, however, expect that impact on their own company. Why aspirations and reality continue to diverge in the SME sector. And what’s can be done with AI and machine data beyond maintenance.
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Atlas Copco and USU Software: Better connected with AI in technical service
Since the beginning of the year, Service-Meister has been putting artificial intelligence (AI) into practice. This is embodied by the six speedboat projects with their use cases in the technical service. How are things progressing? In which areas are successes and hurdles emerging? In a new series of articles, we take a look into the engine room of the AI project.
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Artificial intelligence and the Law: What AI users in SMEs should know
Although more and more industries are processing data with artificial intelligence (AI), there is no dedicated AI law. “As long as there are no AI regulations, the requirements can only be derived from the applicable laws,” said Dr. Lutz M. Keppeler, specialist lawyer for IT law, recently in a Serivce-Meister webinar.
Read moreAI FOR GERMAN SMES
The market is changing:
Industrial value creation is becoming a service model
In the German industry, there is a fundamental change in how value is created; from products to services. There is a demand for innovative business models which require German SMEs to use and market their internal company-specific “service knowledge”…
The task:
To market “service knowledge” for industrial plants
The “service knowledge” required for industrial plants exceeds the knowledge of individual service technicians and also of companies. This, combined with the shortage of skilled workers, means that German small and medium-sized companies will face the enormous challenge of securing their leading edge in the Service sector in the coming years.
Goal 1
AN AI-BASED & CROSS-COMPANY SERVICE PLATFORMS FOR SMES
Service-Meister is to develop an AI-based, cross-plant, cross-department, and cross-company service platform for German SMEs.
Goal 2
TO SUPPORT STAFF
Less-qualified staff are to be enabled to offer complex services with the help of digital guides, such as AI-based ServiceBots and Smart Services.
Goal 3
TO ENABLE CROSS-COMPANY “SERVICE”
Digital service knowledge will enable cross-company scalability of service on a single platform.
Goal 4
TO STAY COMPETITIVE
IN SPITE OF THE SHORTAGE OF SKILLED WORKERS
A service ecosystem will evolve from the cross-company scaling which will combat the skills shortage in Germany and will keep German SMEs competitive in the long-term.
Workshops for your business…
The Consortium
eco – Association of the Internet Industry
Lead
Adolf Würth GmbH & Co. KG
Atlas Copco IAS GmbH
Beuth University of Applied Science Berlin
Fraunhofer Institute for Software and Systems Engineering ISST
grandcentrix GmbH
inovex GmbH
Institute for Internet Security – if(is)
University of Stuttgart
Karlsruher Service Research Institute (KSRI)
KEB Automation KG
Kompetenznetzwerk Trusted Cloud e. V.
KROHNE Messtechnik GmbH
TRUMPF Werkzeugmaschinen GmbH + Co. KG
