Digitally connected offices and construction sites to speed up processes, save costs and exploit entrepreneurial opportunities: What is the state of Germany’s skilled crafts sector and digitalisation? What the skilled crafts can learn from industrial services. And what email, cloud computing and electric windows have in common.

Is artificial intelligence (AI) compulsory or just an option in competition? How strategically relevant is the technology, and to what extent is it still a thing of the future? These are questions SMEs are asking themselves, according to Deloitte’s study. Answers are now being provided by the AI project Service-Meister.